Codes

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Revision as of 13:15, 1 October 2007

The following functions and features are available from the phones:

1 When Connected
2 Diagnostic Announcements
3 Configuration
4 Voicemail
5 Miscellaneous

When Connected

These codes are detected only if the digits are entered very quickly.

## Attended Transfer

While on conversation with another party, you dial the "#" key twice. The PBX says "Transfer" then gives you a dial tone, while put the other party on hold music. You dial the transferee number and talk with the transferee to introduce the call, then you can hang up and the other party will be connected with the transferee.

In case the transferee does not want to answer the call, he/she simply hangs up or dial *0 and you will be back to your original conversation.

Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.

##70 Call Park

While in a conversation, press "#" twice to initiate a transfer, then dial 70. The PBX will now announce the parking extension, most probably 71 or 72. Now hang up - the caller will be left on hold at the announced extension. Walk up to a different phone, dial 71 and voila the conversation can be continued. If a caller has been parked for longer than 45 seconds then the PBX will again ring the originally dialed extension.

*1 One Touch Record

Prior to using this feature, on demand recording has to be allowed on the particular extension. To listen to it sign in to the extension.

*2 Blind Transfer

The other party will be immediately connected with the transferee. You get a new dialtone.

Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.

Diagnostic Announcements

*43 Echo Test
*60 Time Request

Announces Central European Time.

*411 Directory
666 Incoming Fax Simulation
7777 Incoming Call Simulation

Configuration

*70 Call Waiting Activation
*71 Call Waiting Deactivation

This feature is deactivated by default.

*72<destination> Call Forwarding Activation
*73 Call Forwarding Deactivation
*78 Do-Not-Disturb Activation
*79 Do-Not-Disturb Deactivation
*90<destination> Call Forwarding on Busy Activation
*91 Call Forwarding on Busy Deactivation
*92<destination> Call Forwarding on Unavailable Activation

Calls are forwarded on unavailable i.e. in case the SIP extension is not registered. This allows the activation of a "Follow Me" calling. When forwarding to a classical extension (instead of the destination directly) the "Follow Me" number can easily be edited over the Web (no need for dialing *92 for changes any more).

*93 Call Forwarding on Unavailable Deactivation
<queue no.>* Agent Login
<queue no.>** Agent Logout

Voicemail

*97 Message Center (won´t ask for an extension)
*98 Message Center (will ask for an extension)
*<extension> Leave a voicemail

To hear your voicemail from outside dial *<voicemail pin># when the answering machine starts.

Miscellaneous

**<extension> Call Pickup

This feature allows you to pick up calls that are ringing a specific extension.

*69 Get Last CallerID
8<extension> Conference

Each extension you create will have its own conference. For example extension 200 has conference 8200. Just dial 8200 to get into your conference. Add participants by transferring them to 8200. The first participant will hear on hold music.

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Retrieved from "http://345946.n0h2l.group/wiki/index.php/Codes"

 The following functions and features are available from the phones:
 == When Connected ==
 : The other party will be immediately connected with the transferee. You get a new dialtone.
 : Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.
 == Diagnostic Announcements ==
 * '''*60''' ''Time Request''
 : Announces Central European Time.
+* '''*411''' ''Directory''
 * '''666''' ''Incoming Fax Simulation''
 * '''7777''' ''Incoming Call Simulation''
 : Calls are forwarded on unavailable i.e. in case the SIP extension is not registered. This allows the activation of a "Follow Me" calling. When forwarding to a classical extension (instead of the destination directly) the "Follow Me" number can easily be edited over the Web (no need for dialing *92 for changes any more).
 * '''*93''' ''Call Forwarding on Unavailable Deactivation''
+* '''<queue no.>*''' ''Agent Login''
+* '''<queue no.>**''' ''Agent Logout''
 == Voicemail ==
 * '''*<extension>''' ''Leave a voicemail''
 : To hear your voicemail from outside dial *<voicemail pin># when the answering machine starts.
 == Miscellaneous ==
 * '''**<extension>''' ''Call Pickup''
 : This feature allows you to pick up calls that are ringing a specific extension.
+* '''*69''' ''Get Last CallerID''
 * '''8<extension>''' ''Conference''
 : Each extension you create will have its own conference. For example extension 200 has conference 8200. Just dial 8200 to get into your conference. Add participants by transferring them to 8200. The first participant will hear on hold music.
-* '''<queue no.>*''' ''Agent Login''
-* '''<queue no.>**''' ''Agent Logout''
 {{Languages|Codes}}