PBXes - Print: RE: Problem with Regular Hours/ Server and Timezone

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--- RE: Problem with Regular Hours/ Server and Timezone (http://www1.pbxes.com/forum/threadid.php?threadid=1218635438)

Posted by fitness on 13.08.2008 at 14:50:

Problem with Regular Hours/ Server and Timezone

Yesterday, August 13, 2008, I received lots of notifications for "Trunk Outages." After further investigation, I realized that my account was moved to a different timezone server.

Since my business hours are in EST ( Eastern Standard Time), I expect that the regular hours rules apply, independently from the server where my account is operating from.

My calls did not follow the "Regular Hours" rules for New York timezone, but some European Central timezone or that server's "Regular Hours". There are 6 hours difference and a 9 to 17 EST becomes 3 to 11 EST! making it hard to answer any phone call except for the 9 to 11 time frame...

A business cannot go chase the server where their phone communication is temporarely moved to. It would make more sense to make the Regular/After Hours rule follow a timezone that won't change with the server where the service resides.

Is there any way to fix this?

Thank you,

Michael

Posted by i-p-tel on 13.08.2008 at 20:03:

Lampe RE: Problem wiht Regular Hours/ Server and Timezone

Thanks for your report. Timezones were sometimes not set correctly. We have fixed the bug.

Posted by doronin on 13.08.2008 at 22:59:

Lampe RE: Problem wiht Regular Hours/ Server and Timezone

The same problem on my account on www4 - scheduling doesn't work, call monitor shows time with offset 6 hours.

Posted by Diafora on 13.08.2008 at 23:22:

RE: Problem wiht Regular Hours/ Server and Timezone

I concur the Call Monitor on my account hosted on www4 is not on the correct time-zone.

Posted by i-p-tel on 14.08.2008 at 12:22:

RE: Problem wiht Regular Hours/ Server and Timezone

Sorry, this should be working now.

Posted by doronin on 14.09.2008 at 02:43:

traurig RE: Problem with Regular Hours/ Server and Timezone

It seems to be back - shifted time on www4 again...

Posted by Diafora on 14.09.2008 at 14:13:

RE: Problem with Timezone shift

I just verified the time-stamp on the www4 calls, and it is correct. Do you still have the shifted time-stamp issue on your account?

Posted by doronin on 14.09.2008 at 15:20:

RE: Problem with Regular Hours/ Server and Timezone

It's OK now

Posted by shershidsky on 29.11.2013 at 07:18:

Achtung RE: Problem with Regular Hours/ Server and Timezone

Have the same problem for www3 - in Moscow right now is 10:15, but logs show my incoming test call at 9:15. So, the PBX auto answer as NON WORKING HOURS.
Please be advised, in Russia we have no daylight changes for summer/winter time for 2 years (it's federal law).