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--- Problem coming our of 'on-hold' (http://www1.pbxes.com/forum/threadid.php?threadid=1544789467)

Problem coming off of 'on-hold'

If I place a call on hold the caller hears music, but when coming off hold it sounds like white noise.

Link to recording of problem, putting call on hold: [URL]https://drive.google.com/open?id=1COiiHxdgxS87wBb5YLO9Vnd_FL3WPj[/URL]

Can you help?

RE: Problem coming our of 'on-hold'

A customer in Personal Support recently had the problem of hangups when taking calls off hold.

He could solve it by configuring less codecs on his device. In particular he disabled G.722 and the calls no more hung up.

The white noise also sounds like a codec mismatch. Can you try the same?

RE: Problem coming our of 'on-hold'

I have disabled all codecs except G.722 and that has cured the problem. Thanks for your pointer, it was very helpful.