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-- Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups (http://www1.pbxes.com/forum/board.php?boardid=20)
--- Forward call incoming to IVR (http://www1.pbxes.com/forum/threadid.php?threadid=1561114393)

Forward call incoming to IVR

Hi,
I want that when I receive call and going to IVR when into IVR press option 2 the call is forwarded to external number using my outgoing rule.

How I can do that?

At the moment I have only 3 option
1) Extension (but I cannot use this)
2) Queue (I cannot use this)
3) SIP URI (I think I need to use this but I don't know how put the SIP uri to call external number using registered trunk in my account)

Could you help me please?
Thanks in advance

RE: Forward call incoming to IVR

1) is what you are looking for. To forward to an external number, create a "classical" extension.