PBXes - Print: Digital receptionnist menu option 2 not working

PBXes (http://www1.pbxes.com/forum/index.php)
- English (http://www1.pbxes.com/forum/board.php?boardid=16)
-- Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups (http://www1.pbxes.com/forum/board.php?boardid=20)
--- Digital receptionnist menu option 2 not working (http://www1.pbxes.com/forum/threadid.php?threadid=1593421381)

Posted by opf on 29.06.2020 at 10:03:

Achtung Digital receptionnist menu option 2 and 7 not working

Since a few days, the option 2 and 7 in the digital receptionnist menu produces an error "Invalid option" even though the option exists in the menu option links to an registered extension.

I have tested

calling the extension directly -> workng

configuring the same extension on a different menu option --> working

deleting and recreating the menu -> no change

tested all other positions with the same extension from 1 to 9 in the menu configuration -> working, except 2 and 7

The log shows the DTMF command is recognized, but what happens after is a mystery:

Here is the log

Jun 29 10:47:09 VERBOSE[18293] logger.c: -- Playing 'custom/menu_collaborateurs' (language 'fr')
Jun 29 10:47:14 VERBOSE[46392] logger.c: * DTMF-relay event received: 2
Jun 29 10:47:17 VERBOSE[18293] logger.c: -- Playing 'invalid' (language 'fr')

Please help !!!

Posted by i-p-tel on 30.06.2020 at 10:12:

RE: Digital receptionnist menu option 2 not working

Thanks for the detailed description of your issue.

Your digital receptionist contains the following menu:
Menu #9: menu_collaborateurs

Appeler 1 appeler l'extension #206
Appeler 3 appeler l'extension #205
Appeler 4 appeler l'extension #207
Appeler 5 appelle le groupe #3
Appeler 6 appeler l'extension #208
Appeler 8 appeler l'extension #203
Appeler t appelle le groupe #1

There are no options 2 and 7. Did you see that?

Posted by opf on 08.07.2020 at 08:49:

RE: Digital receptionnist menu option 2 not working

Thanks for your reply.

Zitat:

Originally posted by i-p
There are no options 2 and 7. Did you see that?

I have moved the extensions that were at #2 and #7 to other options as a dirty temporary fix, but the problem remains if we add any extension to options #2 or #7.

Posted by i-p-tel on 08.07.2020 at 15:08:

RE: Digital receptionnist menu option 2 not working

Please add the options again. You can have the same destinations for multiple options. As soon as they are back in, we can look into it.

Posted by opf on 08.07.2020 at 15:13:

RE: Digital receptionnist menu option 2 not working

I just added the options #2 and #7 and made a test; today it's working all good, I can ring the extensions. I don't know what happened the other day...