PBXes - Print: Paypal automatic payment was canceled by i-p-tel GmbH

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--- Paypal automatic payment was canceled by i-p-tel GmbH (http://www1.pbxes.com/forum/threadid.php?threadid=1607084573)

Posted by joinnovate on 04.12.2020 at 13:22:

Paypal automatic payment was canceled by i-p-tel GmbH

Hi! Just now I've received an automatic payment cancellation from you side. Could you explain a reason of that?

Everything is ok with PayPal balance, credit card etc. it was a cancellation from your side. Could you please recover my old way of payment ASAP?

Cheers.

Posted by i-p-tel on 04.12.2020 at 17:42:

RE: Paypal automatic payment was canceled by i-p-tel GmbH

No, this wasn't cancelled from our side. Please check your email. Paypal sent notifications about failed attempts on November 24, November 29, and today.

Paypal stops a subscription after three attempts. Please go to our shop page and create a new one.

Posted by cpl on 05.12.2020 at 18:29:

RE: Paypal automatic payment was canceled by i-p-tel GmbH

Today I have had the same issue. Paypal informed me about a "suspended"/"ausgesetzt" subscrption payment. I did not change anything... How to proceed?

No reply until today but Premium has been disabled. :-( I have now subscribed a new premium (now 16,45 instead of 10.95 EUR so far). I kindly ask to pay the price as so far.

Posted by joinnovate on 07.12.2020 at 09:35:

RE: Paypal automatic payment was canceled by i-p-tel GmbH

I've just had a phone conversation to PayPal support and indeed the problem was at their side and it concerned a payment clearance procedure. That's why there were no any notifications from PayPal.

So we have a choice whether to solve an issue with PayPal or to make a new subscription definitely at a higher price. Any way it's not an issue of i-p-tel GmbH.