PBXes » English » Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups » Inbound Routing based on CID doesn't seem to be working
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bob
Grünschnabel


Registration Date: 30.06.2014
Posts: 3

Inbound Routing based on CID doesn't seem to be working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

If I only have an inbound route that's completely generic then everything works fine and I can route the incoming calls either to extension 100 or ring group 1.

I'd like to selectively route calls from a certain number.

So I now have 2 routes.
In 1 inbound route, I have nothing filled in for either trunk nor Caller ID Number.
In the other inbound route, I have nothing filled in for trunk but I put in the number (2225551234).

Here's my Call Monitor when the both routes exist
code:
Date               Time        Caller ID Number                            Destination       IP               Trunk                         Context  App Duration               Recording
2020-04-23     16:19:32  "NAME OF CALLER" <2225551234>  s/2225551234 44.22.­42.145  inbound22.vitelity.net  ext-did  Goto  00:00:00 


Here's the call monitor when there's only the 1st route (matches all calls)
code:
Date               Time        Caller ID Number                         Destination   IP                   Trunk                         Context  App Duration               Recording
2020-04-23  16:17:37  "NAME OF CALLER" <2225551234>  100             44.22.­42.145  inbound22.vitelity.net  ext-local  Dial  00:00:00 


It seems that PBXes is correctly matching the caller ID for the call, but instead of routing the call it's just dropping it.

This post has been edited 4 time(s), it was last edited by bob on 24.04.2020 at 00:41.

23.04.2020 22:28 bobpaul is offline Search for Posts by bobpaul Add bobpaul to your Buddy List
 
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