Inbound Routing based on CID doesn't seem to be working
If I only have an inbound route that's completely generic then everything works fine and I can route the incoming calls either to extension 100 or ring group 1.
I'd like to selectively route calls from a certain number.
So I now have 2 routes.
In 1 inbound route, I have nothing filled in for either trunk nor Caller ID Number.
In the other inbound route, I have nothing filled in for trunk but I put in the number (2225551234).
Here's my Call Monitor when the both routes exist
code:
Date Time Caller ID Number Destination IP Trunk Context App Duration Recording
2020-04-23 16:19:32 "NAME OF CALLER" <2225551234> s/2225551234 44.22.42.145 inbound22.vitelity.net ext-did Goto 00:00:00
Here's the call monitor when there's only the 1st route (matches all calls)
code:
Date Time Caller ID Number Destination IP Trunk Context App Duration Recording
2020-04-23 16:17:37 "NAME OF CALLER" <2225551234> 100 44.22.42.145 inbound22.vitelity.net ext-local Dial 00:00:00
It seems that PBXes is correctly matching the caller ID for the call, but instead of routing the call it's just dropping it.
This post has been edited 4 time(s), it was last edited by bob on 24.04.2020 at 00:41.