PBXes » English » Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups » voice mail will not delete
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hng
Grünschnabel


Registration Date: 21.05.2019
Posts: 4
voice mail will not delete Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I have a voicemail i cant delete. It starts off with saying the call is 3 min and then just hangs up. I have no idea how that 3 min envelope got in there. I tested every way and cant recreate it. I also forwarded that message to another extension and now have the same problem. Even if i hit delete before it starts the message is still there.
07.08.2019 21:49 hngacu is offline Search for Posts by hngacu Add hngacu to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4782
RE: voice mail will not delete Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Have you tried to delete it via the web interface (logging in to account-extension with your PIN as password)?
08.08.2019 09:59 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
hng
Grünschnabel


Registration Date: 21.05.2019
Posts: 4
RE: voice mail will not delete Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

saw that I need to upgrade to the PRO version to get the webmail but I now have the pro and every time I log in with the account it was me to pay through paypal.

This post has been edited 1 time(s), it was last edited by hng on 08.08.2019 at 20:23.
08.08.2019 13:58 hngacu is offline Search for Posts by hngacu Add hngacu to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4782
RE: voice mail will not delete Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

No, for the web interface to voicemail every account including the free account will do. We've corrected that and refunded your payments.
09.08.2019 11:00 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
hng
Grünschnabel


Registration Date: 21.05.2019
Posts: 4
RE: voice mail will not delete Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thank you it is now working. Can you please make sure I still have 1 Premium license on my account.
09.08.2019 13:29 hngacu is offline Search for Posts by hngacu Add hngacu to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4782
RE: voice mail will not delete Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

It's a Soho account as before.

You've already cancelled the Premium subscription you made because of this issue. If you want to have it, please go the shop page again.
09.08.2019 23:06 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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