Everything is broke. Nothing is working since mid November 2020

I have had this service for years. I have 4 separate lines registered on 3 different physical devices in 3 different states. All the devices work but PBXs just stopped allowing calls between the lines about Nov - December 2020. And its still down. Thinking this might be a "We need money" issue, I have subscribed to your monthly soho service. So I am now a paying customer with a paying customer request. Whatever you did to break the service on all my devices at once, please fix it. The devices all register fine as they always have for years. But since Mid Nov 2020 They get no incoming calls or outgoing calls. When someone tries to make a call there is a quick flash on the status page and then nothing. Seeing as how no changes have been made on my PBXs account and no changes made on any of the devices, this is a problem caused by some change made at your end. Please fix it.

I got this reply, which I consider as more moderation and less helpful:
This can have the following reasons:
* A long aged discussion has been straightened.
* It was a double posting. Please search for existing discussions before opening new ones.

I have already read those threads. Have already switched to www4. Have already tried pbxes.com vs .org. Also, as I said, this is accross 3 seperate device with 3 serperate public IPs in areas stretching from the USA east coast, to hawaii to Asia Pacific. You made a change that killed everything everywhere all at once. Please take a look at my account. Its not something I broke.

This post has been edited 3 time(s), it was last edited by bai on 06.02.2021 at 09:37.

RE: Everything is broke. Nothing is working since mid Nove 2020

Thank you for opening this thread. We've deleted the similar comment you posted on an old thread to avoid a doubling of the conversation.

Thank you also for subscribing to the Soho plan. This enables storing log files, so we can easier help you.

I don't yet fully understand your setup, but please first add a catchall inbound route. Leave trunk name empty and point it to one of your extensions. Is it possible to make a call now?

RE: Everything is broke. Nothing is working since mid Nove 2020

Probably you could not anwer this thread because you edited your comment after I posted my reply. Please try again now.

You don't need to post your system log. We can access it.

Please try to add catchall inbound route first.

RE: Everything is broke. Nothing is working since mid Nove 2020

When calling between extensions:
Mind you no changes have been made to any of the extensions or the server config. I'm beginning to think that when you guys made changes to the server the underlying configs were altered / changed / corrupted. Example, my music on hold is also missing.

Feb 6 20:47:14 VERBOSE[48637] logger.c: Found description format PCMA
Feb 6 20:47:14 VERBOSE[48637] logger.c: Found description format G729
Feb 6 20:47:14 VERBOSE[48637] logger.c: Found description format G726-32
Feb 6 20:47:14 VERBOSE[48637] logger.c: Found description format telephone-event
Feb 6 20:47:14 VERBOSE[48637] logger.c: Capabilities: us - 0x38061e (gsm|ulaw|alaw|g726|speex|ilbc|h263|h263p|h264), peer - audio=0x11c (ulaw|alaw|g726|g729)/video=0x0 (nothing), combined - 0x1c (ulaw|alaw|g726)
Feb 6 20:47:14 VERBOSE[48637] logger.c: Non-codec capabilities: us - 0x1 (telephone-event), peer - 0x1 (telephone-event), combined - 0x1 (telephone-event)
Feb 6 20:47:14 VERBOSE[116879] chan_sip.c: Hangup call SIP/bainan1969-1120-473f, SIP callid [email protected]
Feb 6 20:47:49 NOTICE[117057] cdr.c: CDR simple logging enabled.
Feb 6 20:47:49 VERBOSE[117057] logger.c: == MySQL RealTime reloaded.
Feb 6 20:47:49 NOTICE[117057] indications.c: Removed default indication country 'us'
Feb 6 20:47:49 NOTICE[117057] cdr_addon_mysql.c: MySQL database table not specified. Assuming "cdr"

Also, this is when a call to any of my DIDs gets redirected to my PBXes account. All this worked fine til mid november and was never touched. I waited a while figuring you guys were making changes and would eventually resolve issues without me bugging anyone.

Feb 6 20:55:33 VERBOSE[48637] logger.c: Found RTP audio format 101
Feb 6 20:55:33 VERBOSE[48637] logger.c: Peer audio RTP is at port 46.19.213.9:37076
Feb 6 20:55:33 VERBOSE[48637] logger.c: Peer video RTP is at port 46.19.213.9:65535
Feb 6 20:55:33 VERBOSE[48637] logger.c: Found description format PCMU
Feb 6 20:55:33 VERBOSE[48637] logger.c: Found description format PCMA
Feb 6 20:55:33 VERBOSE[48637] logger.c: Found description format G729
Feb 6 20:55:33 VERBOSE[48637] logger.c: Found description format G723
Feb 6 20:55:33 VERBOSE[48637] logger.c: Found description format telephone-event
Feb 6 20:55:33 VERBOSE[48637] logger.c: Capabilities: us - 0x38061e (gsm|ulaw|alaw|g726|speex|ilbc|h263|h263p|h264), peer - audio=0x10d (g723|ulaw|alaw|g729)/video=0x0 (nothing), combined - 0xc (ulaw|alaw)
Feb 6 20:55:33 VERBOSE[48637] logger.c: Non-codec capabilities: us - 0x1 (telephone-event), peer - 0x1 (telephone-event), combined - 0x1 (telephone-event)
Feb 6 20:55:33 VERBOSE[48637] logger.c: RDNIS is +1318xxxxxxx - Actual number deleted
Feb 6 20:55:34 VERBOSE[123073] chan_sip.c: Hangup call SIP/46.19.213.14-a400e0a0, SIP callid 24-24-5FDE1847-601E75A500063ADE-61F54700


Thanks for any help you can offer. I'd hate to have to blow away the account and recreate it. You might try to restore my account from a backup 6 months ago since I never change it. And whatever magic you did to make me able to reply, you will need to do that again. Because I can't reply.

This post has been edited 1 time(s), it was last edited by bai on 06.02.2021 at 16:36.

RE: Everything is broke. Nothing is working since mid Nove 2020

After posting you can't post again until somebody answers. Until then you can only edit your post.

Let me ask once more: Did you try with a catchall inbound route? This would be my first recommendation.

Regarding on hold music: If this was lost in November, can you upload it again?

RE: Everything is broke. Nothing is working since mid Nove 2020

Fixed it. Hopefully this will help others.

Final edit and solution - I deleted the catch all because it was doing nothing for me. Then I went into the extensions setting and changed all the extensions to "Audio bypass yes" and suddenly everything worked as usual. Then I changed them all back to "Audio bypass no" which is what the setting has always been anyway, and everything still works. So, that should not have fixed anything... But it did. My guess is when you guys moved servers around, underlying settings in confiq files were lost.

Also the on hold music was lost so I uploaded more. Works fine now.
Trunk dial plan was also gone. Had to redo that.

Thanks for helping. Hopefully there will be no more issues. I hate bugging people.

This post has been edited 7 time(s), it was last edited by bai on 07.02.2021 at 08:29.

RE: Everything is broke. Nothing is working since mid Nove 2020

Great, thanks for sharing your solution!

A restore of the full configuration is also possible from Personal Data by clicking on "Submit & Start". Sorry, I did not mention this in the first place.

RE: Everything is broke. Nothing is working since mid Nove 2020

Tried that right away when switching to www4 servers. Made no difference. Hey - 10 years with just the one glitch. Not too bad.